Seasonal Bilingual Customer Service Associate (Remote) in Topeka, KS

Seasonal Bilingual Customer Service Associate (Remote) - Maximus - Topeka, KS - work from home job

Company: Maximus

Job description: Job Introduction:

This is a Seasonal remote-(work at home) position for residents who live in or near Miami, Florida. Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:
• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• Duration of this position is approximately 6-8 weeks must be available to work from October to December* Job Description Summary:

The OPM Customer Service Representative I (CSR) is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.

The Customer Service Representative I reports directly to the Customer Service Supervisor. This is an entry level position responsible for disseminating general OPM Healthcare enrollment information. Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers. The Customer Service Representative when unsure how to respond to the caller will consult a Customer Service Representative III. Job Summary:

Essential Duties and Responsibilities:

• Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries.

• Customer service is the primary function.

• Calls are basic and routine.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience. Education and Experience Requirements:
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional manner
• Follow established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller with locating information needed to make their healthcare plan decision
• Refer calls to other agencies as specified in the training and work instruction documents
• Maintain up-to-date knowledge of OPM regulations and policies as they apply
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Respond to telephone, email and chat inquiries within the set departmental staffing and time parameters
• Light data entry and clerical duties as defined in the training and work instruction documents
• May be required to work scheduled holidays. Overtime may be required
• Perform other related duties as assigned
• Regular and predictable attendance is required
• Must be able to pass a government background check

Security Clearance Required; position contingent upon ability to obtain successful MRPT clearance.
• High School diploma or equivalent required
• Minimum six (6) months customer service experience required
• Must be able to speak and read English and Spanish clearly, professionally and fluently
• Must be able to type a minimum of 20 WPM
• Ability to effectively work within established contractual turnaround times required
• Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
• Proven ability to work as a member of a team

Home Office Requirements:

Hardwired internet (ethernet) connection

Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Private work area and adequate power source

All equipment will be provided by Maximus (laptop and headset)

#maxOPM MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Posted Max: USD $17.82/Hr. Posted Min: USD $17.82/Hr.
Seasonal Bilingual Customer Service Associate (Remote) - Maximus - Topeka, KS - work from home job

Expected salary: $17.82 per hour

Location: Topeka, KS
Seasonal Bilingual Customer Service Associate (Remote) - Maximus - Topeka, KS - work from home job

Job date: Sun, 27 Aug 2023 07:18:01 GMT

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Seasonal Bilingual Customer Service Associate (Remote) - Maximus - Topeka, KS - work from home job

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