Sr.Business Analyst-Salesforce (CXI)-Remote

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected and safe and improve the lives of design and construction professionals everywhere.

We believe that teamwork is the ultimate long-term competitive advantage. We hire those who can remain committed to companywide results that create value for our customers rather than working for their own desires for power or career advancement. This means that every employee needs to be willing to roll up their sleeves alongside their fellow employees, no matter the task, to ensure the company (not just a department or individual) accomplishes its goals.

The Business Analyst for CXI will be responsible for working closely with cross-functional stakeholders to collect business requirements, research and identify end user needs, triage departmental requests and convert business requirements into functional requirements and high-level system design across Salesforce.com and connected systems

What you’ll do:
• Communicate and provide technical guidance to Business Stakeholders
• Deep understanding SFDC processes & user workflows
• Assists in developing customized Salesforce end-user training; trains the trainer and presenting demo’s
• Provide UAT and troubleshoots support; identifies bug tickets and test the systems
• Identify areas of UI improvement & system automation.
• Partners with QA/QE teams and Engineering teams and monitors Production-related support requests

What we’d like to see in you:
• 5+ years of business analysis experience working on the Salesforce.com platform
• Working knowledge of Salesforce Sales Cloud, Service Cloud, Community, and other major Salesforce.com solutions
• Experience in App Exchange and third-party integrations with the Salesforce.com platform
• Working knowledge of supporting and optimization business processes across Sales, Operation, Marketing, and other key business functions
• Experience in collecting requirements and working with cross-functional teams
• Ability to communicate a complex idea to a wide range of audience using wireframes, user stories, whiteboarding, or other similar methods
• Experience in Salesforce end-user training, onboarding, and support
• Excellent problem solving and troubleshooting skills with attention to details
• Demonstrated participation in cross-functional projects and coordination of cross-functional teams
• Technical and analytical aptitude or background, data-driven decision focus a big plus
• Exceptional written/verbal communication and presentation skills.

Nice to have:
• A Bachelor’s degree; Master’s degree in Business, Computer Science, Engineering, or Information Systems a plus
• Certified in Project Management (CPM)
• Certificate in Business Analysis (ECBA)
• System administration (hands on experience with system configuration)
• Salesforce Certifications
• And there is no escaping the basics: flexible, likable, well-presented, and able to work well with cross-functional teams and/or with ambiguity

About Bluebeam

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying jobsites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 1.6 million people throughout the world use Bluebeam. In the US, we’re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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