Hennepin County – HEDIS/CAHPS Supervisor – Minneapolis, MN

Job title: HEDIS/CAHPS Supervisor

Company: Hennepin County

Job description: Description

Hennepin Health is seeking a HEDIS/CAHPS Supervisor to oversee and manage the Healthcare Effectiveness Data and Information Set (HEDIS)/Consumer Assessment of Healthcare Providers and Systems (CAHPS) quality management and improvement initiatives.

Location and hours:

This position is hybrid and will be performed both onsite at the Health Services Building on 525 Portland Avenue South in downtown Minneapolis, and remote as job duties require. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in Minnesota or Wisconsin.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:

This is a full-time, benefit-earning position. This position is internally classified as an Administrative Assistant, Senior.

Click to view the job classification specification.

In this position you will:
• Supervise the operations of HEDIS including forecasting expenditures, evaluating staffing needs, setting priorities, assigning work, coaching, and balancing workloads.
• Serve as the subject matter expert for activities related to HEDIS technical specifications, HEDIS processes, and HEDIS medical record abstraction across the organization, including leading the internal cross-departmental workgroup.
• Oversee staff, including temporary staff for HEDIS, providing training, mentoring, and coaching based upon observed performance.
• Develop and share HEDIS and CAHPS reporting with internal and external stakeholders.
• Collaborate with other stakeholders in the development and implementation of strategies to address HEDIS and CAHPS outcomes.
• Provide individual network provider performance on relevant HEDIS performance, including provider education, in collaboration with the Network Management department.
• Identify issues requiring additional investigation or evaluation; validate discrepancies and resolve HEDIS issues in collaboration with MetaStar and Cotiviti.
• Assist in the budget preparation and development/monitoring of the Quality Management department goals and objectives.

Need to have:
• One of the following:
• Eight years or more of experience in an approved professional clinical, program planning and evaluation, or quality management experience.
• Bachelor's degree in public administration, business administration, healthcare, nursing, information systems, or other field appropriate to the position and four or more years of experience in an approved professional clinical, program planning and evaluation, or quality management experience.

Nice to have:
• Proficient in Microsoft Office programs (e.g., Word, Excel, PowerPoint.)
• Experience:
• Performing supervisory functions such as hiring, training, coaching, and mentoring staff.
• Working with regulatory agencies (e.g., Minnesota Department of Health and Minnesota Department of Human Services).
• With quality improvement theory and application, Minnesota regulatory statues, and rules for HMOs.
• Using a variety of health and data related software such as electronic medical record systems and HEDIS databases.
• With HEDIS project management and/or medical record data extraction.
• Knowledge of data analysis and producing reports with both quantitative and qualitative content.
• Ability to:
• Lead and manage significant workload during HEDIS audit season.
• Communicate effectively with all levels of management.
• Work with network providers.
• Establish workflows, manage multiple projects, and meet necessary deadlines.
• Presentation, organization, decision-making, and planning skills.

About the department:

Hennepin Health is a not-for-profit, state certified health maintenance organization (HMO) and an enterprise initiative of Hennepin County. Hennepin Health serves the county's diverse safety net population and publicly funded health care recipients. Its mission is to help people improve their health through personal service and its vision is to become the leader in eliminating health care disparities. Because of Hennepin Health's affiliation with Hennepin County, services for its members are enhanced through a close linkage with social services and other programs offered by the county.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.

If you have any questions, please contact:

Marita Nguyen

Expected salary: $61740.29 - 97877.88 per year

Location: Minneapolis, MN

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