Member Success Manager

Description

Who We Are

Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key.

At Eden, we operate under core principles that drive our decision-making and leadership: Outcomes Over Outputs, Customer Obsession, Bias for Action, 10X Thinking, and Creating an Unfair Advantage. These principles ensure we deliver value in everything we do while maintaining a relentless focus on the customer experience.

About The Role

Eden is on a mission to improve America’s metabolic health with accessible, science-backed treatments. As our Member Success Manager , you’ll own the entire member journey: from pre-sales and Day-0 experiences to community acquisition, activation, and growth & retention .

This is a fast-paced role that requires scaling success operations and continuously refining processes based on data insights. You’ll play a critical role in shaping our member experience, ensuring our customers feel supported, engaged, and empowered throughout their journey with Eden.

You’ll collaborate with marketing, product, and analytics to create seamless, personalized experiences that keep our members engaged, loyal, and excited about their health journey.

What You’ll Own Pre-Sales & Day-0
• Craft pre-sales and Day-0 strategies to build trust and excitement before full onboarding.
• Work with marketing to engage prospects and ensure a smooth handoff to member activation.
• Goal setting

Community Acquisition
• Partner with marketing to attract and convert high-quality leads.
• Launch and test data-driven campaigns to grow and energize our community.

Activation
• Oversee seamless onboarding and early member engagement.
• Use A/B testing to refine onboarding experiences and messaging.
• Personalize early touchpoints to drive engagement from Day-0 onward.

Growth & Retention
• Identify opportunities for upsell, cross-sell, and renewals
• Build and execute high-impact retention strategies.
• Use data and AI insights to identify at-risk members and proactively re-engage them.
• Optimize loyalty programs to reward long-term engagement.

Community Engagement
• Lead initiatives to turn members into active brand advocates.
• Manage community moderators and foster a supportive, engaged space.
• Use real-time feedback to quickly iterate and improve.

Data & Reporting
• Leverage analytics to inform decisions and refine strategies.
• Define and report on key performance metrics.

Qualifications

What You Bring
• Bachelor’s degree or equivalent experience
• 3-5 years in member or customer success, ideally in healthcare, telehealth, or DTC.
• Expertise across pre-sales, community acquisition, activation, and retention .
• Data-driven decision maker with A/B testing experience.
• Strong leadership and collaboration skills.
• Thrive in a fast-paced, growth-focused environment.
• Go-getter mentality
• Bonus: experience with Circle, CRM, and community engagement tools.

Housekeeping

Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Compensation at Eden will be determined by skills, experience, and geographic location. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various sources as references. At the offer stage, we use the signals we receive from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

California Consumer Privacy Act Notice

As part of your application, Eden Health may collect certain personal information about you. For more details, please review our Privacy Policy.

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