Remote Part-time AI Content / Client Support Specialist

This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

A Tech Entrepreneur is seeking a proactive, detail-oriented Part-time Remote AI Content & Client Support Specialist to serve as both the quality gatekeeper for their AI-generated outputs on their platform and the first point of contact for their high-end clients for 15 - 20 hours a month. This role is ideal for someone who is tech-savvy, calm under pressure, and confident in handling real-time client queries, including after-hours inquiries, with professionalism, promptly and clarity.

Key Responsibilities:

Content Quality & Correction
• Review content generated by the AI system for accuracy, tone, and completeness.
• Identify and document AI mistakes, including what needs to be corrected or improved.
• Insert and flag appropriate corrections to ensure the final output meets high editorial and brand standards.
• Collaborate with the product or development team to report recurring issues and help fine-tune AI performance.

Client Support & Escalation
• Act as the first point of contact for clients via phone, email, or live chat, this could also occur after-hours or weekends.
• Address queries related to platform functionality, listing issues, or content concerns with prompt and professional communication.
• Escalate complex issues to the appropriate internal teams while maintaining clear client communication.
• Provide a white-glove service experience, ensuring high-end clients feel supported and valued at all times.

Process Management & Feedback
• Maintain a log of common AI errors and client feedback to support continuous improvement.
• Assist in updating support documentation or internal guidelines as AI system behaviour evolves.
• Identify opportunities to improve response processes and enhance the client experience.

Requirements
• Proven experience in technical customer support or client success roles.
• Strong command of written and verbal English with the ability to identify and correct nuanced content errors.
• Comfortable handling calls and support requests from high-end clients with professionalism and empathy.
• Able to work flexible hours, including evenings and weekends, as part of a standby schedule.
• Tech savvy with a solutions-oriented attitude.
• A sharp eye for detail, especially when reviewing errors on the platform.
• Fully Bilingual in English and Afrikaans.

Benefits
• Fully remote and flexible working environment
• ​Opportunity to work in an innovative & tech environment

Salary:

R300 - R400 per hour (experience dependent)

This offer from "RecruitMyMom.co.za" has been enriched by Jobgether.com and got a NaN% flex score.

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