Account Manager / Reservation Specialist – Night Shift (Not Remote) in Wichita, KS

Account Manager / Reservation Specialist - Night Shift (Not Remote) - Syndeo - Wichita, KS - work from home job

Company: Syndeo

Job description: Account Manager / Reservation Specialist

Syndeo Staffing has direct placement and temp-to-hire opportunities for a few openings as for an Account Manager / Reservation Specialist. As an Account Manager / Reservation Specialist, you will have the responsibility of communicating with vendors to negotiate and oversee customers' emergent and pre-planned travel arrangements. This includes sourcing, negotiating, and managing all aspects of the reservation. The Account Manager / Reservation Specialist should be highly skilled administratively and present with exceptional negotiating and customer service skills.

ESSENTIAL FUNCTIONS:
• Utilize reservation system to book hotel rooms for customers accurately and efficiently.
• Gather all necessary information from customers, including travel dates, preferred hotel amenities, and special requests, ensuring a smooth reservation process.
• Collaborate with hotel partners to negotiate competitive room rates for customers.
• Utilize market knowledge and industry trends to secure the best possible rates and value-added benefits for customers.
• Maintain strong relationships with hotel representatives, ensuring effective communication and fostering mutually beneficial partnerships.
• Handle last-minute reservation changes, cancellations, and modifications promptly and efficiently.
• Respond to urgent customer requests, such as room upgrades, special requests, or additional amenities, ensuring a high level of customer satisfaction.
• Coordinate with hotels and other relevant parties to fulfill ad-hoc requests and resolve any issues that may arise.

REQUIREMENTS:
• High school diploma and/or GED equivalent Minimum of 1+ years of experience in a business office environment
• Hotel industry experience preferred
• Proficiency in computers, with hands-on experience utilizing Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to work independently and multitask effectively in a fast-paced team environment
• Strong research and problem-solving abilities necessary

SCHEDULE:
• Office is open 24/7 to accommodate clientele.
• Desired shifts available are 3pm - Midnight, overnight and 3rd shift.
• If qualified, we will contact you regarding your availability.

Please Note: This position is in-office with no remote working capability.

Expected salary:

Location: Wichita, KS

Job date: Sun, 17 Sep 2023 22:00:46 GMT

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