Customer Service Representative (Remote)

Schedule: Monday-Friday, 10:30am-7:00pm Eastern Time (7:30am-4:00pm Pacific Time)

Overtime required as needed

What You Will Do –

As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What You Need –

Required
• At least 2 years of direct Customer Service or Account Management experience
• High School diploma or GED equivalent
• Experience with Salesforce and/or Systems Applications & Products (SAP)
• Ability to work flexible hours as needed to support the business needs

Preferred
• Associates or Bachelors Degree
• 3 or more years of Customer Service and Order Entry
• Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI) or Global Healthcare Exchange (GHX) are a plus
• Experience with PowerBI and/or Genesys are a plus

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

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