Description of WorkAre you ready to take the next step in your career?Discover why NCDIT is the ideal destination for your professional growth - .We currently have an opening for a Systems Administrator IIThe position is designated Statutory Exempt and is exempt from the State Human Resources Act.The primary purpose of the Systems Administrator II is to serve as a ServiceNow Platform administrator, implementing and maintaining a secure and efficient platform configuration for NCDOT.Duties include, but are not limited, to:
- Responsible for day-to-day operations of support and maintenance, user & access management, incident & problem management, service catalog management, automation & orchestration, reporting & analytics, integration & API management, upgrade & patch management, security & maintenance, and performance optimization
- Responsible for administering cloud SaaS-built solutions that support the business functions of NCDOT
- Daily Tier 3 end-user support will also be an essential function of this position
The ServiceNow Technology Workflows, Cloud SaaS-Built Customer Solutions and Tier 3 Support section within Business Services provides operational support for the ServiceNow Platform, in addition to implementing and maintaining Technology Workflows applications (ITSM, ITOM, ITAM, SPM). This section is also responsible for implementing and supporting cloud SaaS-built applications, as well as provide Tier 3 end-user support for all employees of NCDOT.
The Business Services unit leads and directs all ServiceNow, Change Management, and end-user cloud SaaS applications for NCDOT. This unit also is responsible for providing Service Delivery to its customers through multiple channels.
Note: Selected candidate must reside in North Carolina at time of hire.
About the OrganizationThe serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.
As NCDIT's services reach North Carolina residents from all backgrounds, we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize, understand and meet the IT needs of our constituents across North Carolina. Our agency's culture is derived through the implementation of thoughtful, practical, innovative and data-driven strategies. We are an state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace ( ). NCDIT supports recent executive orders to address pay equity for women ( ), establish paid parental leave for birth, adoption, and foster care ( ), and implement fair chance policies ( ). NCDIT also has designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes, values, respects and supports all members of our work community.
If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.
Knowledge, Skills and Abilities / Competencies
Resumes/CVs are intended to be used as a complement to an application. Generally resumes/CVs are lacking the detail and breadth of an applicant's full education and work history so applicants should complete the application with more detail than what their resume contains to show that they meet both the Education Requirements and ALL Knowledge, Skills and Abilities (KSAs) listed below in order to qualify. Click these links for additional information: and . (Note: These links refer to Dept. of Public Safety process; this process is the same for Dept. of Information Technology.)
To qualify for this position, applicants must document on the application that they possess ALL of the following:
- Demonstrated knowledge of the capabilities and limitations of computers and related peripheral equipment and information technology
- Demonstrated knowledge of the various systems software and layered products and the specifics of the configuration within the user environment
- Demonstrated knowledge of the applications and uses of the system to provide advice in applications development or to troubleshoot applications or networking problems to identify system software solutions
- Demonstrated knowledge of the principles and methods used in obtaining maximum utilization of computing equipment
The following Management Preferences are not required, but applicants that possess these skills are preferred:
- ServiceNow Certified System Administrator (CSA)
Minimum Education and Experience RequirementsSome state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the for details.
Bachelor's degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming
OR
Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and four years of progressive experience in systems software programming; or an equivalent combination of education and experience.
Supplemental and Contact Information
The is an who embraces an philosophy which consists of complying with all federal laws, state laws and Executive Orders.
NCDIT uses the to fill posted positions. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
- The Department of Information Technology will not accept "See Resume" or inserted text resumes in lieu of all work experience and education completed on the application.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seeking
must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application. * Applicants seeking
must attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, you must attach either a DD256 or NGB 22. * Applicants applying for positions that require specific coursework, must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the “Certificates and Licenses” section.
- If applicants earned college credit hours but did not complete a degree program, they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification:
HYBRID/FLEXIBLE WORK SCHEDULES:
At NCDIT, we are dedicated to fostering a collaborative and flexible work environment, offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station, new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If you're eager to contribute to a dynamic workplace, we encourage you to apply!
COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Some highlights include:
- The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
Learn more about employee perks/benefits:
To apply for this position, please click the "Apply" link above (on the Government Jobs website) or visit to complete an on-line application.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification. If there are any questions about this posting other than your application status, please contact:
NCDIT-Transportation Human Resources
Tina Holmes
[email protected]For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
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